Horrible Experience at Sephora :(

Have you ever bought one of the Sephora Favorites Fragrance Samplers For Her? Or, have you received it as a gift? It is a typical gift to receive especially during Christmas. That's when they're most popular! If you don't know what this is, it comes in a box with 12 samples of Sephora's most popular women's scents along with a certificate that you can redeem at any US Store for a free, full-sized fragrance from the 12 in this set.

I received one during Christmas  of course, and I loved it! I got to test out each scent thoroughly to decide on which one to get. I decided to get Betsey Johnson  Too Too Pretty--the one below.

It's so cute and it smells feminine and the packaging is adorable and more eye-catching than the others.

So, I went to Sephora to claim this amazing fragrance. My boyfriend and I go to the Sephora that's 45 minutes away since it's the closest and since I don't have a Sephora where I live. I arrive at Sephora and an associate tells me she just sold the last one there a few minutes before I arrived. I say, ok, I'll come back next time. She tells me that the next truck/shipment will arrive the following Tuesday. I shrug it off knowing in my mind I won't be back by then because I'm not going to waste time and gas money to simply claim a fragrance.

About two weeks later, on my weekend off of work, I drive back to the same Sephora. An associate tells me that there are none of the Betsey Johnson Too Too Pretty in stock at the store. I just say to myself, "Maybe they're just so popular that they're all sold out!" Once again, I shrug it off and continue to shop around in the mall where Sephora is located.

The next day, I drive to another Sephora that's an hour and a half away from me. I was visiting family and decided to stop by Sephora. Can you guess what the associate says? The same thing! "The truck will be here on Tuesday." It was Sunday that day and I wasn't coming back on Tuesday! I shrug it off for a third time. "Maybe they're just so popular that they're all sold out!"

A few weeks later, while I'm up in the city that's located 45 minutes away, I decide to call Sephora ahead of time instead of going directly there. An associate tells me the same thing! A week later, I get the same answer as well! 

Alright, there's definitely something that's messed up here, right?!

Finally, after a month and a half, I go to the Sephora store and ask once again, for the millionth time if the Betsey Johnson Too Too Pretty is there. I get a different answer! (Yay...not)! A new associate tells me that the fragrances were rearranged. She doesn't find the full-sized fragrance, but instead a smaller-sized one that's included in a set. I tell her I just want the fragrance. Let's call this associate Amy, since I don't remember her name. Amy then goes to speak with another associate, whom I will call Jenny. I'm just making up names here! Jenny informs Amy that Sephora no longer sells this particular fragrance in store anymore. The only one they sell is the black one not the pink one featured in the picture above.

I feel like a knife just stabbed me, literally! I've been driving back and forth from town to town and making phone calls about this fragrance and now I'm informed of this! Honestly, receiving the free fragrance was just a bunch of shit right now! I was so pissed off!

Back to the story, Jenny came up to me and explained the matter and told me I could get the black one instead or that she'll honor the black gift set instead. I told her I didn't want the black one because I didn't like the scent nor was it in the fragrance sampler set I received for Christmas. It wasn't included on the gift certificate. And, my sister had the same exact fragrance sampler and she was able to get the Betsey Johnson Too Too Pretty fragrance! Jenny then points out to me that the pink one that's there is only the tester. Amy interrupts and clearly states that there are other Betsey Johnson Too Too Pretty gift sets or totes. Jenny realizes her mistake and tells me she will honor the tote/gift set for me for free with no extra charge. The set was $62.50ish. I agreed, relieved that I could get a hold of the fragrance...finally, even if it wasn't the full-sized one at least I got a tote bag with it and a roller ball.

This is what's included in the set: a tote bag, roller ball, and the fragrance 

That's my horrible experience at Sephora! I didn't understand why I wasn't informed that they didn't sell the Betsey Johnson Too Too Pretty in stores anymore and for what reason. Why would they even include it in the fragrance sampler then...especially since the certificate lasts a year? It's sold online but I can't claim the fragrance online since I can only claim it in stores. What am I supposed to do then? Pick another fragrance? The other ones smelled terrible! Not my taste!

Have you ever had a horrible experience at Sephora or any other store?